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Do you have a question about your treatment, an order or the platform? We’re here to help.

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Email

Feel free to email us at any time at [email protected] — that’s the quickest way to get in touch with our team.

Chat & Help

Patients who are logged in can contact us directly via the chat function in their patient portal. You can also find answers to frequently asked questions in our FAQ section on the homepage.

Response time

We usually reply within 1–2 working days. In urgent medical emergencies, please contact your doctor or, in a life-threatening situation, call the emergency services on 112.

Postal address

RSP Social Healthcare Consulting GmbH Steindamm 3 D-20099 Hamburg Germany

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CannaNow provides a digital infrastructure that connects patients, independent registered doctors and pharmacies. CannaNow is not itself a healthcare provider; in particular, it is not a doctor, a medical centre or a pharmacy. Medical consultations, treatments and the issuing of prescriptions are carried out exclusively by independent, registered doctors on the basis of an individual medical assessment. Use of the platform and completion of the questionnaire do not entitle the user to treatment, a prescription or care. Content on CannaNow is provided for general information purposes only and is not a substitute for medical advice or treatment.